About Computer Repair & IT Solutions North Lakes
Some IT companies make technology feel complicated. We think that’s backwards.
At Computer Repair & IT Solutions North Lakes, we believe every person and every business deserves IT support that just works — delivered by someone who actually explains what’s going on, turns up when they say they will, and charges a fair price for it.That’s been our philosophy since we opened our doors in North Lakes in 2018, and it’s the reason our clients keep coming back.
29 Years in the Industry. Still Loving It.
Our principal technician, Graeme Henderson, has been working in IT since the early days of DOS point-of-sale systems — back when setting up a network meant something very different to what it does today.
Over nearly three decades Graeme has trained and qualified as a Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Professional + Internet (MCP+I) under Windows NT4 and Windows 2000, and has spent the years since building deep, self-taught expertise across all three major platforms — Windows, macOS and Linux.
That breadth of experience matters. Most IT problems don’t arrive neatly labelled with the solution attached. Having worked across DOS, every version of Windows, Mac OS and multiple Linux distributions over 29 years means Graeme has almost certainly seen your problem before — and knows how to fix it efficiently without unnecessary upselling or drama.
From Break-Fix to Fully Managed IT
When we started out, most of our work was traditional computer repair — laptops, desktops, home networks, small business setups. We still do that work and we’re proud of it.
But over time our clients started asking for more. Could we monitor their systems proactively? Could we make sure their data was backed up properly? Could we handle their IT so they could focus on running their business?
The answer was yes — and today we offer a fully managed IT service for North Brisbane businesses, built around the industry-leading Kaseya and Datto platform. That means remote monitoring, endpoint security, automated backup and disaster recovery, all for a single predictable monthly fee per device.
Whether you need a one-off repair or a complete managed IT solution for your business, we’ve got you covered.
Why North Brisbane Businesses Choose Us
- We speak plain English. No jargon, no condescension — just clear explanations of what’s wrong and what we’re doing about it.
- We turn up. Same-day service for many issues, and proactive monitoring that often catches problems before you even notice them.
- We’re local. Based in North Lakes, we service North Brisbane including Mango Hill, Kallangur, Narangba, Redcliffe, Petrie and Brendale, Aspley, Strathpine.
- We support all platforms. Windows, macOS and Linux — residential and business.
- We’re a Microsoft Partner and Cloud Service Provider and work with industry-leading tools including Kaseya 365 and Datto BCDR, Datto RMM, Datto EDR and Datto Unified Cloud Backup
- We now offer INKY INKY is a cloud-based email security platform that uses artificial intelligencemachine learning, and computer vision to detect and block sophisticated phishing, malware, and spam threats. It works with Microsoft 365, Exchange, and Google Workspace, placing color-coded banners on emails to alert users to potential risks.
- Free Initial Small Business Consultation – we will come and assess the issues and work with you to create a plan to move forward to a resolution.
- Apple Certified Retailer (retired) While we no longer sell Apple products we offer macOS support.
Ready to Get Started?
Whether you’re a home user with a frustrating tech problem or a business owner looking for reliable managed IT support, we’d love to hear from you.
Book a Service Now — or call us on 1300 888 584